Support For Every Journey
Thoughtfully designed travel essentials that bring comfort, confidence, and peace of mind wherever you go.
Frequently Asked Questions
Who are your products designed for?
Designed for practical travellers who value comfort, support, and peace of mind - especially those who want travel to feel easier, not exhausting.
Can I use your products for everyday activities, not just travel?
Absolutely. Many of our customers use our products for daily walks, outings, car trips, and everyday organisation - not just holidays.
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at journiqco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Journiq exists to make travel easier, calmer, and more comfortable for people at every age and stage of life, from retirees to busy families and travellers, by offering practical products that support comfort, organisation, confidence, and peace of mind on every journey.
Fast, Free & Secure Shipping Australia Wide
We believe easier travel shouldn't have to wait. That's why we offer fast, free shipping on every order. Your travel essentials are carefully packed and delivered straight to your door, so you can feel prepared and supported sooner.